999g Privacy Policy – Your Data is Safe with Us

1 Introduction & Scope

Welcome to the 999g Privacy Policy. This document explains what information we collect, how we use it, and the steps we take to protect your privacy. 999g is a platform trusted by millions of users across Bangladesh — and at the heart of that trust is our firm commitment to data protection.

This privacy policy applies to the https://999g.ws website, mobile app, and all 999g services. By registering on or continuing to use the platform, you are considered to have consented to this privacy policy.

Our privacy policy is built in compliance with international GDPR standards and Bangladesh's Digital Security Act. We believe transparency is the foundation of genuine trust.

2 What Information We Collect

999g only collects information that is necessary to deliver our services and maintain security. Collecting data beyond what is needed goes against our policy.

Information You Provide Directly

• Name, date of birth, and gender
• Email address and mobile number
• Residential Address
• National ID or passport details (for KYC verification)
• Payment method details (bKash, Nagad, Rocket number)

Automatically Collected Information

• IP address and geolocation (country/city level)
• Browser type, device information & operating system
• Login time, session duration, and activity logs
• Game history and transaction records
• Browsing data collected via cookies and web beacons

3 Purpose of Data Use

999g uses your data only for specific, legitimate purposes. Our internal controls are always active to prevent any misuse of data.

Primary Use Cases

• Account Management: To ensure registration, login, and account security.
• Payment Processing: To process deposits and withdrawals.
• KYC Verification: To verify identity and prevent fraud.
• Service Improvement: To analyze user experience and improve the platform.
• Support: To resolve your issues quickly and efficiently.
• Bonuses & Promotions: To send you relevant offers (where you have given your consent).
• Legal Obligation: To meet regulatory requirements.
• Responsible Gaming: To analyze gaming behavior and support at-risk players.

4 Data Sharing Policy

999g does not sell or rent your personal information. However, data may be shared with trusted parties in the following limited and specific circumstances:

Data Sharing Circumstances

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive only the information necessary to process transactions. They each operate under their own privacy policies.
• Game Providers: Account IDs and gaming data may be shared to facilitate the provision of gaming services.
• Security Services: We work with specialist security firms to detect and prevent fraud.
• Legal Authorities: We may be required to share information in response to a court order or a lawful request from a law enforcement authority.
• Business Transfer: In the event of a company merger or acquisition, your data may be transferred to the new entity, but will remain subject to this privacy policy.

Outside of the cases mentioned above, your data will not be shared without your explicit consent. All third parties are contractually bound to maintain data confidentiality.

5 Cookie Policy

999g uses cookies and similar technologies on the platform to improve service quality. Cookies are small data files stored in your browser that personalize your experience.

Types of Cookies

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring security. Disabling them will prevent the platform from functioning properly.
• Performance Cookies: This helps us analyze which sections of the platform are most used, so we can continue improving our services.
• Preference Cookies: Used to remember your language, theme, and other preferences.
• Analytics Cookies: To understand site traffic and user behavior, on a fully anonymized basis.

You can disable non-essential cookies at any time through your browser settings. Note that this may affect your experience with some services.

6 Data Security Measures

999g uses industry-leading technology and processes to keep your data secure. Our security team monitors the platform 24 hours a day, 7 days a week.

Technical Safeguards

• SSL/TLS 256-bit Encryption: All data transfers are fully encrypted.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Security Audits: Regular system audits conducted by third parties.
• Data Backup: Regular encrypted backups stored on secure servers.

Organizational Security

• All staff undergo strict background checks and are bound by confidentiality agreements.
• Access to information is restricted to authorized personnel only (Principle of Least Privilege).
• Regular staff training on data protection practices.
• A rapid Incident Response Plan in the event of a data breach.

7 Your Rights

As a 999g user, you have several important rights over your own data. We fully support these rights and are committed to honoring them.

What You Can Do

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: Under certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: In certain cases, you may request that the use of your data be restricted.
• Data Portability: You may request a copy of your data in a standard, portable format.
• Right to Opt Out of Marketing: You can opt out of marketing communications at any time.

To exercise these rights support@999g.wsto send us an email. We typically process your request within 30 business days. Due to legal obligations, certain data may not be deleted immediately.

8 Data Retention Period

999g retains your data only for as long as necessary. Once the retention period ends, data is securely deleted or anonymized.

Even if you request account closure, certain data may be retained for a specified period due to legal obligations. Once that period expires, it is permanently and completely deleted.

9 Protection of Minors

999g is a responsible gaming platform. We strictly prohibit anyone under the age of 18 from registering or using the platform.

• Age verification is carried out at the time of registration.
• Age verification is enforced more rigorously as part of the KYC process.
• If a minor's account is discovered, it is immediately closed and all associated data is deleted.
• Parents or guardians who suspect suspicious activity can contact us at support@999g.ws.

10 Policy Updates and Contact

999g may update this Privacy Policy from time to time. For any significant changes, we will notify you via email or an in-platform notification.

The date of any changes will always be noted at the top of this page. Continued use of the platform after a new policy is published will be considered your acceptance of the updated terms.

Contact Us

For any privacy-related questions, concerns, or requests:

• Email: support@999g.ws
• Website: Help Center
• Response Time: Typically within 24–48 hours